Terms and Conditions of Sale
Gandangara Local Aboriginal Land Council (ABN 59 476 858 149) (“GLALC” or the “Seller”) provides sales services, including the sale and distribution of tickets for events, and merchandise. GLALC is the promoter or entity responsible for holding the relevant event. In providing these services, GLALC owns and operates www.gandangara.org.au (the “Site”).
These Terms and Conditions apply to both the purchaser of any merchandise or ticket, and any subsequent ticketholders and event attendees (“You”).
Please read these Terms and Conditions of Sale ("Terms and Conditions”) carefully before purchasing. By purchasing from GLALC or attending an event held by GLALC, You agree to be bound by these Terms and Conditions.
These Terms and Conditions relate both to the sale of tickets and merchandise from GLALC, and attendance at events.
Variation to Terms and Conditions
- GLALC may vary these Terms and Conditions at any time by updating them. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.
Additional Seller Terms and Conditions
- Each ticket is also sold subject to any additional terms and conditions of the Seller for the particular event (including their Conditions of Entry) (“Seller’s Terms”). The Seller’s Terms may be disclosed as part of the event information on GLALC’s website and at GLALC agents and outlets at the time of purchase. The Seller’s Terms are also available from GLALC on request.
General Terms and Conditions
- You agree that the purchase of any merchandise or ticket by You from the Seller, and/or Your attendance at an event organised by the Seller are subject to these Terms and Conditions.
- All claims in connection with tickets, events, and merchandise are the sole responsibility of the Seller, to the extent required by law (including the Australian Consumer Law).
- Without limiting other remedies, GLALC may limit, suspend or terminate the customer account of users who are acting inconsistently with these Terms and Conditions, including the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. For clarity, GLALC may limit, suspend or terminate the customer account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account.
Refunds, exchanges and replacements
- Any requests made under these Terms and Conditions of Sale or the COVID-19 Refunds and Exchanges Terms and Conditions are subject to the following:
- GLALC will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). You must apply for a refund within a reasonable time. GLALC does not offer refunds or exchanges by reason of a change in Your personal circumstances or by reason of You being denied entry to the event under clause 6 of these Terms and Conditions;
- If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), GLALC will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses;
- GLALC will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. GLALC may charge a reasonable fee for the replacement of tickets. GLALC may not replace tickets where seating is unallocated (general admission tickets);
- You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation;
- In most cases, refunds will be automatically processed to the credit card originally used for purchase.
Variations to performances or events
- The Seller reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.
- Subject to clause 4.1 of these Terms and Conditions, a variation to a performance or event will not automatically give you a right to a refund of Your ticket.
Conditions of entry
- Admission to an event is subject to the Seller’s Terms. In particular, the following form part of the Seller’s Terms unless otherwise specified:
- You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if You breach these Terms and Conditions or the Seller’s Terms, or You are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.
- If You arrive late, You may not be admitted until a suitable break in the event.
- You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones).
- You may be required to submit to a search of your person and/or possessions before entering the event.
COVID-19 specific conditions of entry
- You acknowledge that the event may be scheduled to be held, or will be held, during a time at which one or more Government directions or regulations may be in force regarding the number of persons attending an event (or the holding of the event itself). If that is the case, then the number of persons permitted to be in or around the Venue may be affected, resulting in the Seller being required to or deciding to:
- cancel or postpone the event;
- reduce the number of persons who may attend the event;
- change your seating allocation; and/or
- change any standing or seating configurations for attendance at the event;
in which case, You may receive a refund in accordance with these GLALC Terms and Conditions of Sale, or the COVID-19 Refunds and Exchanges Terms and Conditions, as the case may be.
- You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. You agree that non-compliance with a Government direction, order or regulation may be considered a breach of these Terms and Conditions and/or the Seller’s Terms, and You may be denied entry to an event under clause 6 of these Terms and Conditions.
- If You are attending the event as part of a group, as the primary ticket purchaser, You are responsible for knowing the contact details of all attendees in your group. In the event You are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, You must:
- make the contact details of your group available to the Government (if you have the consent of each group member to do so); or
- contact each member of your group, and request that they provide their contact details to the Government directly.
- All attendees in your group, including yourself, must commit to stopping the spread of COVID-19. If at the time of the event, either You, or any other members of your group are feeling unwell or are subject to a self-quarantine or self-isolation period, You agree not to attend the event. If You do attend the event, you agree to assume all risk associated with COVID-19
Authenticity and validity of tickets
- Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from GLALC or other authorised points of sale.
Resale of tickets & scalping
- Tickets may not, without the prior written consent of GLALC, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. GLALC will use reasonable efforts to notify you of such action.
- SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.
Collection and delivery of tickets
- You must allow adequate time for collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your collection/delivery details. In the interests of minimising ticket scalping, GLALC may change your delivery method to "venue collect" at its discretion.
- Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event.
Limitations on number of tickets purchased
- When purchasing tickets for a particular event, You may be limited to a specified number of tickets. If You exceed the stated ticket limit, You may have any or all of your orders and tickets cancelled without notice by GLALC at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for customers, and as a measure to minimise ticket scalping.
- While GLALC takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. GLALC may cancel an order made as a result of any such error, although in the case of a pricing error GLALC will endeavour to contact You to give you the option of purchasing the ticket at the correct price.
- If an error on your behalf results in GLALC reprocessing the ticket transaction at your request, GLALC may charge You the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to GLALC by a third party.
- The term “including” when used in these Terms and Conditions is not a term of limitation.